Account deletion and your data

1Submitting the request

Send an email to the designated address for deletion requests:

whatsupinindia.com@gmail.com

Opening a ready-to-send email

In the message, they wrote The email address registered to the account, And if you also provided a phone number – attach it. That is all it takes to locate the data.

2Verify that the request is yours

Before deletion, we make sure the request came from the account owner:

• A verification email has been sent to the address The account record, with a one-time confirmation link. Only clicking the link from the same address triggers the deletion.
• If you no longer have access to that address, we will request another identifying detail that only the account owner would know, such as an order number.
• We will never ask for a password, login code, or a photo of an ID card or passport via email. If you received such a request supposedly from us, do not reply and report it to us.

3What was deleted

• Website user account: username, name, email address, phone number, and billing and shipping addresses.
• Inquiries and forms you submitted through the website or app, including Attached files.
• Visa applications and passport photos – These are automatically deleted 60 days after submission anyway, including all form fields and files. If your request is less than 60 days old, deleting the account removes it immediately.
• WhatsApp group registrations made via the website form.
• Inquiries are saved in our email system that can be associated with you.

Data saved in your browser or on your device, such as cookies and preferences, is also deleted when clearing site data in the browser or when uninstalling the app.

4What might be preserved, and why

• Financial record of orders – Order number, date, items, amounts, and transaction ID, without personal details. It is kept in accordance with bookkeeping and tax obligations. Even without a deletion request, the personal details in the order are automatically deleted after 3 months anyway. Such records are disconnected from the account and are not used for contact, advertising, or marketing.
• Invoices and receipts that were issued to you – are retained in our external invoicing system in accordance with the retention period required by law, and are not deleted along with the account.
• Information required to resolve a dispute or defend against a claim - Until the completion of the review or until the end of the relevant limitation period.
• security logs – Login attempt and blocking logs, for the period required to protect the website.
• Content you published publicly – business, room, event, or response. It is not automatically deleted with the account; if you would like it to be removed, please let us know and we will remove it.
• Information at the payment gateway: Payments on the website are processed through Razorpay, which stores transaction data in accordance with its own policies. We do not store credit card numbers.
• Information that has already been transferred to a third party at your request – For example, the details of a visa application submitted to Indian authorities, or booking details transmitted to the supplier who fulfilled it. Deletion with us does not delete it with them.
• Backup copies of the site at the hosting company, until they are replaced in the regular backup cycle. Deleted information is not restored for use from backup.

5Follow-up and questions

We will confirm by reply email that the request has been received, and we will update you when the deletion has been completed. The deletion is carried out within 30 days From the date of receipt of the request and identity verification. If the request is particularly complex or additional information is required from us to locate the data, we will notify you within those 30 days and complete the processing as soon as possible. For general questions or support, you can contact the address noa@whatsupindia.co.il.

Further details on the types of information and its use can be found inPrivacy Policy.